This Privacy Policy explains how TOTAL OIL INDIA PRIVATE LIMITED (“TOIPL”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal data when you download, register on, access, or use the TotalEnergies Digi Scan mobile application (“App”). This Policy applies to personal data collected through the App and related services, including QR-coupon scanning, points, rewards, wallet or bank-account redemption, customer support, and promotional programmes.
By using the App, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain consent through an appropriate notice or consent mechanism. If you do not agree with the processing described in this Policy, you should not use the App or should contact us regarding the available alternatives.
Depending on your use of the App and the programme in which you participate, we may collect:
We do not intentionally collect more personal data than is reasonably necessary for the purposes described in this Policy. Please do not submit another person’s personal data unless you are authorised to do so.
We collect information when you install or use the App, register or update your profile, scan a coupon, participate in a promotion, request or receive a reward, contact support, provide consent, or otherwise interact with the App or its related services.
We may use personal data to:
We process personal data on the basis permitted by applicable law, including performance of a requested service or contract, compliance with legal obligations, legitimate operational purposes where permitted, prevention of fraud and security risks, and consent where consent is required. Where processing is based on consent, you may withdraw consent through the available mechanism. Withdrawal will not affect processing already carried out lawfully and may affect your ability to use certain App features.
We may disclose personal data to our affiliates, group companies, technology and hosting providers, customer-support providers, analytics or security providers, banks, payment processors, wallet providers, UPI service providers, auditors, professional advisers, and other service providers who assist us in operating the App and delivering the programme.
We may also disclose information where required by law, court order, governmental authority, regulatory requirement, investigation, or to protect the rights, property, or safety of TOIPL, users, or others. Service providers are expected to process personal data only for authorised purposes and to maintain appropriate confidentiality and security.
We do not sell your personal data. We do not disclose personal data to third parties for their independent marketing purposes unless permitted by law and, where required, with your consent.
Where you request redemption into a wallet or bank account, we may share the minimum information necessary with the relevant bank, payment gateway, wallet provider, UPI provider, or other authorised payment partner. Payment transactions may be subject to the privacy policies and terms of those providers. We do not retain payment credentials unless retention is necessary and permitted for a lawful purpose.
The App may use cookies, SDKs, local storage, device identifiers, logs, and similar technologies to maintain sessions, remember preferences, support security, measure performance, understand usage, and improve the App. Some technologies are necessary for the App to function. Where required by law, we will provide choices or obtain consent for non-essential technologies.
You may be able to manage certain permissions or identifiers through your device settings. Disabling them may affect some App features or functionality.
The App may request access to device features such as camera, notifications, storage, or other permissions where necessary for scanning coupons, providing services, or sending relevant alerts. We will request permissions through the operating system or an in-App notice where applicable. You may manage permissions through your device settings, although disabling a permission may prevent the related feature from working.
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including account administration, reward processing, fraud prevention, customer support, legal compliance, tax and accounting requirements, audits, dispute resolution, and enforcement of agreements. When personal data is no longer required, it will be deleted, anonymised, or securely disposed of in accordance with applicable law and our retention procedures.
We use reasonable technical, organisational, and administrative safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction. These measures may include access controls, confidentiality obligations, secure transmission, monitoring, backups, and security testing. However, no electronic transmission or storage system can be guaranteed to be completely secure.
If a personal-data breach occurs, TOIPL will take appropriate steps to investigate, contain, mitigate, and remediate the incident and provide notifications to affected individuals or authorities where required by applicable law.
Subject to applicable law and verification requirements, you may have the right to request access to, correction of, or deletion of your personal data; withdraw consent where processing is based on consent; request information about processing; object to or restrict certain processing; and raise a grievance. You may also update certain account details directly through the App. Requests may be subject to legal exceptions, identity verification, retention obligations, and operational limitations.
You may receive service-related communications necessary to operate your account or process transactions. Promotional communications will be sent only where permitted by applicable law and, where required, with your consent. You may opt out using the unsubscribe, preference-management, or other mechanism provided in the communication or App. Opting out of promotional communications will not stop essential service, security, transaction, or legally required messages.
The App is intended for eligible users who are at least 18 years old. We do not knowingly collect personal data from children in violation of applicable law. If we learn that personal data has been collected from a child contrary to applicable requirements, we will take appropriate steps to delete or address the information.
The App may contain links or integrations to third-party services, including payment, banking, wallet, or support services. Their privacy practices are governed by their own policies. TOIPL is not responsible for the privacy practices of third parties that it does not control.
We may update this Privacy Policy from time to time to reflect changes in the App, our practices, or applicable law. The updated version will be posted in the App with an effective date. Where required by law, we will provide notice or obtain fresh consent. You should review this Policy periodically.
If you have questions, requests, or complaints about this Privacy Policy or the processing of your personal data, please contact TOIPL through the contact or grievance mechanism displayed in the App or at:
TOTAL OIL INDIA PRIVATE LIMITED (TOIPL)
Phone: 022-67232500
Email: info@webosphere.in
Address:
3rd Floor, The Leela Galleria,
Opposite Airport Road Metro Station,
Andheri - Kurla Rd, Andheri East,
Mumbai, Maharashtra 400059
Grievance Officer: [Insert approved name and contact details, if required]
This Privacy Policy should be made available through a clearly visible link in the App and on the relevant Google Play Store listing. Before publication, TOIPL should confirm the approved privacy email address, address, grievance-officer details, and any applicable payment-provider or data-protection contact information.
Last Edited on: 08-09-2026